Last updated: 28 September 2026
This policy explains what personal information ButeFest collects, why we collect it, how we look after it, and the choices you have. It also explains how this website uses cookies. We have tried to keep it short and in plain English.
Who we are
ButeFest is run by ButeFest SCIO, a Scottish charitable incorporated organisation (charity number SC049961). We are the “data controller” for the personal information described in this policy.
If you have any questions about this policy or your information, email us at butefest@gmail.com.
What information we collect and why
When you contact us
If you use the contact form on our website, we collect your name, email address and your message. The form sends your message to us by email; it is not stored on the website. If you email us directly, we receive the same kind of information.
We use this only to reply to you and deal with your enquiry. Our lawful basis is our legitimate interest in responding to people who get in touch.
When you buy tickets
Tickets are sold through Ticket Tailor. When you buy a ticket, you give your details (such as name, email address and payment details) to Ticket Tailor, who process the booking for us. We receive your name, email address and booking details so we can run the festival and contact you about your booking. Payment card details are handled by the payment provider and are never seen by us.
Our lawful basis is that we need this information to provide the ticket you have bought (performance of a contract). Ticket Tailor’s own privacy policy is available on their website.
Companion and carer tickets
If you apply for a free companion or carer ticket, we ask you to email us your booking reference and proof of eligibility (for example a PIP letter, Blue Badge or Access Card). This may include information about a disability or health condition, which is “special category” data. We use it only to check eligibility, we do not keep copies once your application has been decided, and we do not share it with anyone else. Our lawful basis is your explicit consent, which you give by sending it to us.
Volunteer and artist applications
Volunteer applications are made through a form hosted by Cognito Forms, and artist applications through Google Forms. These services store your answers on our behalf. We use the information to assess your application and, if you are successful, to organise your involvement in the festival. Our lawful basis is our legitimate interest in recruiting volunteers and performers, and taking steps at your request before entering into an agreement with you.
Who we share your information with
We never sell your information. We only share it with organisations that help us run the festival and this website, and only as much as they need:
- Ticket Tailor – ticket sales
- Cognito Forms and Google – application forms and email
- 20i – our website host (UK)
- Festival partners or authorities, only where the law requires it (for example for safety or licensing)
Some of these providers may store data outside the UK. Where they do, they use legal safeguards approved under UK data protection law.
How long we keep your information
- Enquiries: up to 2 years after we last hear from you
- Ticket booking records: up to 6 years, for accounting purposes
- Volunteer and artist applications: up to 2 years after the festival you applied for
- Proof of eligibility for carer tickets: deleted once your application has been decided
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that is wrong
- ask us to delete your information
- object to, or ask us to limit, how we use it
- withdraw your consent at any time, where we rely on consent
To use any of these rights, email butefest@gmail.com. We will reply within one month. There is no charge.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Cookies
Cookies are small files that a website stores on your device. Some are essential to make a site work; others are used for things like analytics or advertising.
Cookies we use
This website does not use analytics, advertising or tracking cookies. We only use:
- Your cookie choice (
cookie_notice_accepted) – remembers whether you accepted or rejected cookies, so we don’t ask you on every page. Lasts 1 month. - Login cookies (
wordpress_*) – only set for our own volunteers who log in to update the website. Ordinary visitors never receive these.
These are strictly necessary, so they do not need your consent.
Third-party services
Our website uses fonts supplied by Google Fonts. When a page loads, your browser requests the fonts from Google, which means Google receives your IP address. Google Fonts does not set cookies.
Links to our social media pages (Instagram, Facebook and X), Ticket Tailor and our application forms take you to other websites, which have their own privacy and cookie policies.
If we add any non-essential cookies in future (for example, visitor statistics), they will only be set after you click Accept on our cookie banner, and we will update this policy first.
Changing your cookie choice
You can change your mind at any time using the cookie settings link on the website, or by clearing cookies in your browser settings.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.